Since each item is custom-made to order, we offer exchanges or store credit for collars only in the event you order an incorrect size. If you request any customizations on any collar that is different from the standard (shown in the main listing photo for each design), the collar cannot be exchanged or returned. Exchanges are accepted up to 14 days from receipt of order and items must be in new, unworn condition. All return and exchange shipping costs are paid by the buyer. If you are unsure which size to order, just contact us before purchase. In the event we send an incorrect size, please contact us immediately so we can send a replacement.
We do not accept exchanges or offer store credit for the following sizes: XSmall 1 inch or wider, Small 1 inch or wider, Medium 5/8 inch, or Large 3/4 inch. These are not "standard" sizes and are always custom items only.
Since each item is custom-made to order, we regret we cannot accept exchanges for harnesses, leashes, or prong collar covers. Please contact us if you are unsure which size may be best for your pup.
If item is shown to be worn, exchange offer is null and void.
All SALE items are final.
Once an order has been processed through the system, it is then cut and processed for the sewing line. Due to this, orders cannot be cancelled after they are placed and sent through the system. In unusual circumstances, an order can be cancelled after purchase, but there is a restocking fee of 35% since the order was already cut and processed.
Since each item is custom-made to order, we do not offer exchanges for any personalized items. In the event we send an incorrect size or make a mistake in the personalization information, please contact us immediately so we can send a replacement.
Please make sure the color and font are what you want. If you are unsure what color monogram or font will look best on your design choice, ask us. We are happy to provide digitized samples of any color or font at no charge. Physical samples are also available for a small fee. We do not refund if the color you chose does not show well on your design. We will monogram the color that you choose.
If you have ordered the wrong size, please contact us and if we are able to adjust the size on your personalized collar to better fit your pup, we certainly can. An adjustment fee of $5 will apply, plus return shipping cost. Some collars may be unable to be adjusted, so again, ordering the correct size is essential for personalized items.