Shipping
- ID Tag Holders and Prong Collar Covers - processing time is 3-5 business days.*
- Non-personalized items - current processing time is 5-15 business days.
- Personalized items - current processing time is 15 business days.
Business days are Monday - Friday only. Weekends and holidays are not considered business days.
*Please read below important details regarding our processing times.*
Orders placed on weekends ship on Mondays. If your order is scheduled to go out on a postal holiday, it will ship the next business day. Orders can take up to the end of each timeline. Please note that during extremely busy times, this timeline may change and you will be notified. We are a small studio, our items are made to order after purchase, and we do not outsource any sewing.
If you need your items by a certain date that is within our stated timeline, please contact us before purchase to ensure we can accommodate your delivery date and a rush fee may apply in order to "skip the line" in front of other buyers. If we are not contacted before purchase, we cannot guarantee any delivery dates.
We do not process cancellations after purchase because the order is cut and processed to be placed in the sewing line.
*International buyers are responsible for all import duties or taxes required by their country. Please check with your country's regulations on buying overseas as there may be additional fees when your package is delivered. Customs declarations will be for the total purchase price of the items. Shipping costs or rush fees are not included in customs declarations.
*If international shipping turns out to be less than estimated due to the weight of your package and shipping supplies, we do refund any overpaid shipping.
*International shipments can take 2-5 weeks for delivery. If you want to upgrade to Priority Mail International, please let us know before purchase.